04 September 2008

Service Industry and the Opportunities it offers

In India everyone agrees that the fastest growing industry is the Service Industry. Not only does it have a phenomenal scope for growth, it is totally people – skill oriented, which means that if you can handle people well, you will do well in the industry. The work skills are easily learnt to give the customers a great experience and enhance your career.

So what are the segments of the Service Industry that you can make a mark in? In this post I will attempt to give a bird’s eye view of the jobs on offer. By no means is this list comprehensive and there’s a new job being created as we speak. The dynamic industry is continuously coming up with new services to meet new demands. A broad classification is attempted here.

The biggest section of the Service Industry is to do with travel and staying in new places. This involves Airlines, Railways, Buses, Taxis, Travel Agents, Hotels, Restaurants and Souvenir shops. Each of these generates jobs related to it. These are given in detail below. Since qualifications for each job will make this post humongous I will save those details for the next post. Please remember that I am not listing all the jobs but just a basic few to give a snapshot of the service industry segment associated with it.

Jobs in Airlines

Cabin Crew
Ground Staff
Technical Crew
Airline City Office Staff

Jobs in Ground Transportation Services

Rental Office Staff
Technical Support
Customer Service Staff
Local Guides

Jobs in Travel Agencies

Ticketing Staff
Travel Assistance Executives
Tour Organizers
Tour Guides

Jobs in Hospitality

Front Office
Food and Beverage
House keeping for hotel rooms
Catering for events
Home Delivery from Restaurants
Organizing Conferences and Conventions

Another Important and controversial sector which is growing really fast is that of BPOs or Call Centers as they are colloquially known. The jobs generated here are a result of multinationals outsourcing some amount of work to a different company in India to cut its own operational costs. The jobs are very often dependent on the hours that the parent company keeps and since the majority of them are in USA, UK and Australia the working hours are very often at night in India.

The companies tend to pamper the employees because the turnover rate is very high. To combat the attrition rate the cafeteria, pick up and drop and loyalty bonuses are common strategies. The pay is very good and if you can endure the total annihilation of your metabolism and social life you will do quite well for yourself. Some of the jobs on offer are listed below.

Collection Call Executives
Telemarketing Executives
Customer Support Executives
Technical Support
Transaction Processing
Distance Education Facilitators
Market Research and Data Analytics
Networks Set Up and Support
Finance and Accounting
Human Resources
Hardware and Software Engineering

Another emerging Service Sector is Finance. The various Banks and Insurance companies are pushing sales in India as the common man gets savvier about his savings options. The booming stock market and soaring Sensex is giving Mutual fund managers happy dreams for retail investors. Converting those dreams to reality is a silent army of agents. The jobs available in this field are listed below.

Customer Care Executives
Insurance Agents
Foreign Exchange Agents
Mutual Fund Agents
Demat Services
Portfolio Management Executives
Consultancy and Counseling Agents
Taxation Services
Human Resources

That about wraps up this post and I will give details of qualifications needed for the various jobs in the follow up. Remember this is just an indicative list and there are a whole lot more jobs out there.

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